Search
No search results found
No search results found
1. About Sugarcoats
Sugarcoats is based in Gothenburg.
If you wish to contact us, please send an email to [email protected] with your inquiry and contact details, or use the contact form on the website, and we will get back to you as soon as possible.
2. Ordering
Once you have completed your order, an order confirmation will be sent to the email address you provided. The order confirmation contains information regarding the products ordered, prices, and billing and delivery addresses.
If any details in the order confirmation are incorrect, please contact us at [email protected] as soon as possible.
3. Delivery
Our standard delivery time is 2–5 days. Orders placed on weekends are processed the following business day.
If a delay occurs and we have not notified you of a longer delivery time, please contact us at [email protected].
4. Prices
All prices in the online store are stated in SEK and include 25% VAT.
We reserve the right to change prices and correct errors regarding prices or other obvious mistakes. If an incorrect price has been listed, we reserve the right to correct the price or, where applicable, cancel the order in accordance with applicable law.
5. Right of withdrawal
When purchasing goods from the website, you as a customer generally have a statutory right of withdrawal for 14 days, starting from the day you—or a person designated by you—receive the goods.
5.1 When exercising your right of withdrawal
If you want to exercise your right of withdrawal, you must notify us of this via [email protected].
The message must clearly state your name, address, e-mail address, order number and the goods to which the return applies.
You must return the product no later than 14 days after you have notified us that you wish to withdraw from the purchase.
You are responsible for the cost of return shipping and are responsible for the product until it reaches us. The product should therefore be sent well packaged and, if possible, in the original packaging.
You are responsible for any loss in value that occurs as a result of the product being handled to a greater extent than is necessary to determine its characteristics and function. We have the right to make a deduction from the refund corresponding to such loss in value.
5.2 When the right of withdrawal does not apply
The right of withdrawal does not apply to products that have been manufactured according to the customer's specific instructions or that have otherwise been given a clear personal touch, in accordance with applicable legislation.
For other exceptions to the statutory right of withdrawal, the provisions of applicable consumer protection legislation apply.
More information about the right of withdrawal can be found on the Swedish Consumer Agency's website.
6. Complaints and returns
We check our products before they are shipped. If a product is still damaged, faulty or incorrectly dispatched when it arrives, you have the right to make a complaint in accordance with the Swedish Consumer Sales Act (Konsumentköplagen).
Always contact us before returning a product due to a complaint.
6.1 How to make a complaint
Complaints should be made via [email protected]. Please provide your name, address, email address, order number and a clear description of the fault. We may also ask for pictures or other information in order to assess the complaint.
If the complaint is approved, we will be responsible for any return shipping according to our instructions.
If it is not possible to remedy the defect or deliver an equivalent replacement product, the customer may be entitled to a price reduction or a refund in accordance with the Swedish Consumer Sales Act (Konsumentköplagen).
We have the right to reject a complaint if the product does not have a defect that entitles the customer to a remedy under the Swedish Consumer Sales Act (Konsumentköplagen).
7. Limitation of liability
We are not liable for indirect damages that may arise from the use of the product, to the extent permitted by mandatory law.
We are not liable for delays or errors that are due to circumstances beyond our reasonable control, such as labor disputes, fire, war, government decisions or major disruptions in the supply chain.
Nothing in these terms and conditions of purchase restricts the rights that the customer has under mandatory law.
8. Information about cookies
We use cookies on the website. A cookie is a small text file that is stored in your browser and can be used to make the website function properly, remember settings or improve the user experience.
More information about how we use cookies and how to manage your cookie settings can be found in our cookie policy.
9. Personal data
When you shop at Sugarcoats, we process your personal data in accordance with our privacy policy and applicable data protection legislation.
We only process the personal data that is necessary to process your order, deliver your products, handle customer service and comply with our legal obligations.
We do not sell your personal data.
9.1 What personal data do we process ?
Depending on your contact with us, we may process the following data:
9.2 How long do we store your data?
We store your personal data only for as long as it is necessary for the purpose for which it was collected or for as long as we are required to do so by law, for example under the Accounting Act.
9.3 Legal basis for processing
When making a purchase, we process your personal data in order to be able to fulfill the contract with you.
In some cases, we process data to fulfill a legal obligation or based on a legitimate interest, for example to prevent fraud and handle customer service.
Marketing and newsletters are sent in accordance with applicable legislation and with the legal basis required in the individual case.
9.4 Payment providers
When you make a purchase, the personal data necessary for payment may be shared with the payment provider you choose.
The data processed depends on the payment method chosen and may include, for example, name, contact details, address and payment information.
9.5 Shipping companies
In order to deliver your order, we share the data necessary with the relevant shipping company.
This may include name, delivery address, email address and telephone number for delivery and notification.
9.6 Your rights
You have, depending on the circumstances, the right to:
If you wish to exercise any of your rights, you can contact us via [email protected].
9.7 Data protection and security
We take appropriate technical and organizational measures to protect your personal data.
Our online store uses the Quickbutik platform, which is operated by Quickbutik AB, based in Helsingborg.
10. Product information and natural variation
We always strive to describe and display our products as accurately as possible. However, colors may appear different depending on lighting conditions, photography and screen settings, among other things.
Our products are manufactured in small series through 3D printing. Minor variations in color, shade, surface, structure, weight, dimensions and finish may therefore occur. Such variations are a natural part of the manufacturing process and do not constitute a defect in the product, as long as they do not affect the intended use of the product.
We reserve the right to make minor changes to the product's design, dimensions, materials or manufacturing if necessary, for example to improve the product or the manufacturing process. In the event of major changes that affect an already paid order, this will be handled in accordance with applicable legislation.
11. Sensor fit and compatibility
Each case is designed for a specific sensor or sensor model that is stated on the respective product page. It is the customer's responsibility to check that the correct product is selected for the current sensor model.
The covers are designed to fit over the sensor without glue, tape or other fasteners. The fit may vary slightly due to normal manufacturing tolerances in both the cover and the sensor. The product may also feel different after repeated installation and removal.
Follow our current instructions when installing and removing the cover. The cover should not be forced, bent or modified to fit. Be careful not to damage the sensor, its attachment or skin when installing or removing it.
If a cover does not fit satisfactorily on the sensor for which the product is intended, despite following the instructions, you should stop using the product and contact us. We may ask for your order number, sensor model information, pictures or a short video to assess the problem and assist you further.
12. Decorative accessory - not a medical device
Sugarcoat products are decorative accessories designed to be used with compatible sensors.
The products are not:
Our covers do not replace the instructions from the sensor manufacturer. Always use your sensor according to the manufacturer’s instructions and continue to follow the recommendations for your medical device.
Stop using the cover if you experience any interference with the sensor’s function, looseness, or other unsafe condition. If you are unsure whether an accessory can be used with your sensor, we recommend that you contact the sensor manufacturer.
13. Independent brand and third party trademarks
Sugarcoats is an independent brand and, unless expressly stated otherwise, is not affiliated with, authorized by, sponsored by, or affiliated with Abbott, Dexcom, or any other medical device manufacturer.
Product names, company names, and third party trademarks are used only to the extent necessary to describe product compatibility. All such names and trademarks are the property of their respective owners.
14. Materials and care
The material for each product is stated on the product page. Our shells are made of PLA, a plastic material used in 3D printing.
To ensure that the product lasts as long as possible, we recommend that you:
PLA is a relatively heat sensitive material and can deform at high temperatures. Product specific care instructions and usage instructions form part of these terms and conditions and take precedence over general care instructions in the event of any conflict.
15. Changes to the terms and conditions
We reserve the right to make changes to these terms and conditions at any time. Any changes will be published on the website and will apply to orders placed after the updated terms and conditions have been published.
16. Disputes and choice of law
If a dispute cannot be resolved by mutual agreement between the customer and Sugarcoats, the customer may turn to the Swedish General Complaints Board (ARN), see arn.se.
In the event of a dispute, we will follow the decision of ARN or a corresponding dispute resolution body.
Disputes regarding the interpretation or application of these terms and conditions shall be interpreted in accordance with Swedish law.
17. Company information:
Company registration number: 559600-0777
Address: Barnhusgatan 4, 411 02 Gothenburg, Sweden
