FAQ

How can I pay in the store?

You can pay securely in our store by card, Klarna, Apple Pay, MobilePay or Swish via Kustom (formerly Klarna Checkout).

How long is the delivery time?

Our standard delivery time is 3–5 business days for Sweden and 3–7 business days for Denmark and Finland.

Where are the coats manufactured?

Our products are manufactured by us in Gothenburg, Sweden.

Do you ship to countries other than Sweden?

Yes! We currently ship to Sweden, Denmark and Finland. We hope to expand our shipping destinations to even more countries in the near future, so stay tuned!

What material are the coats made of?

We use PLA, a bio-based plastic material made partly from renewable resources such as corn starch and sugarcane.

Are the coats heat-resistant?

PLA is sensitive to high temperatures, so the coats should not be exposed to temperatures above 55°C (131°F). Avoid leaving the coat in a hot car or in other environments where temperatures can become very high.

Can I shower or bathe while wearing the coat?

Yes, the coat is water-resistant and you can shower while wearing it. However, if you are going to bathe or swim for an extended period of time, we recommend removing the coat, as prolonged exposure to water may shorten its lifespan.

How do I attach the coat to the Dexcom sensor?

The easiest way to attach the coat to the sensor is to hook the two tabs on the wider side of the coat into the recesses on the sensor. Then gently press the coat until it clicks securely into place.

How do I remove the coat from the Dexcom sensor?

The easiest way to remove the coat is to unhook it using the small opening at the “top” of the coat. Pull gently to avoid accidentally dislodging the sensor from your skin.